This weekend, I ate in a restaurant with a group of people. Most of us had celiac disease. The chef came out to talk to us (we warned him when we made the reservation). He had a list of all the menu options with the top allergen’s listed.
What I enjoyed about him is that when someone asked about the Prime Rib, he said that it was not on the list because of the gravy/sauce. “But there’s no reason why I can’t go back and make something for you guys, prime rib tastes better with gravy”. He went back into the kitchen and the prime rib was delivered with a delicious and safe GF gravy.
We were customers with a special need that he could fill, and he was happy to be able to do it.
I know a lot of people who are reluctant to be “a difficult customer” and so they don’t even ask. Maybe we are doing the chefs a disservice because we are not giving them the chance to show us what they can do.
Have you had any experiences where you knew the chef was happy to be challenged? Please share.
